Find answers to common questions about using EnKounters — from getting started to managing your account and understanding how your privacy is protected.
Getting Started
EnKounters is an anonymous-first professional networking platform that connects students, mentors, and professors through meaningful conversations — without the pressure of credentials or hierarchy upfront.
EnKounters is built for anyone at any stage of their professional journey — students looking for mentors, mentors seeking peer guidance, and professors pursuing research collaborators. If you believe the right conversation can change your trajectory, EnKounters is for you.
Download the EnKounters app, sign up with your email, and complete your onboarding profile. Your profile information is used for AI matching but is never shared with other users until you choose to reveal your identity.
EnKounters offers a free tier with core features. Premium features and university plans are also available — check the app for current pricing details.
Your Profile & Anonymity
When you connect with someone on EnKounters, your real identity — name, photo, institution, employer — is hidden. You communicate through your EnKounters persona until both parties mutually agree to reveal their identities.
Absolutely. Identity reveal is always mutual and always on your terms. Neither party's identity is shown until both agree to proceed.
We ask for basic information to power our AI matching — things like your career stage, areas of interest, and goals. This data is kept private and is never visible to other users before you reveal your identity.
Scheduling & Sessions
Once you're matched with someone, you can propose times directly in the app. Both parties confirm the time, and you'll receive a reminder before your session begins.
Sessions can be text-based chats or voice/video calls — your choice. You stay anonymous throughout unless you both decide to reveal identities. There's no script; just a real conversation.
Yes. You can reschedule or cancel sessions from within the app. We ask that you give reasonable notice out of respect for your match's time.
Account & Billing
Go to Settings in the app to update your email, password, notification preferences, and profile details at any time.
You can cancel your subscription at any time through the app's Settings → Subscription page. Your access continues until the end of your current billing period.
You can request account deletion from Settings → Account → Delete Account. For data deletion requests, please visit our Data Deletion page.
Privacy & Data
We take privacy seriously. Your personal data is encrypted, never sold to third parties, and used solely to power your matches and improve your experience. See our Privacy Policy for full details.
Yes. Under applicable data protection laws, you have the right to request a copy of your personal data. Email us at privacy@enkounters.com to submit a request.
Only in the context of university partnerships and only with your explicit consent. Individual user data is never shared with institutions without permission.
Still Have Questions?
Our support team is ready to help. Reach out and we'll get back to you within 1–2 business days.